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Elmhurst Memorial Healthcare
27535 Network Place
Chicago, IL 60673-1258

Office hours are:
Monday - Friday 8:00am - 4:30pm

General Number
630-946-2961

General Fax
630-545-4033
Frequently Asked Questions

·         Why am I receiving more than one statement?

    • Elmhurst Clinic, Primary Care Associates, Elmhurst Medical associates and Elmhurst Memorial Hematology Oncology Associates (Elmhurst Memorial Affiliated Practices) recently moved onto a new computer system so you may continue to receive bills for service dates prior to this change from our old system and statements from our new system after the change.
    • To ensure timely posting of payments to your account, please send your payments to the address on the individual statement by the designated due date.

·         What is Hospital-Based Care?

    • A Hospital-Based facility is very similar to a physician’s office but requires that we separate your bill into two portions.  We have created this document to help you understand the benefits of Hospital-Based care and how it is billed:  Hospital Based Care and You.

·         Which method can I use to pay my bill?

    • Elmhurst Memorial Affiliated Practices accept payments made by cash, check or credit card.  We accept the following credit cards:
        • Visa
        • Master Card
        • American Express
        • Discover

·         Payments may be made:

    • On line: at elmhurst.mysecurebill.com using a credit card.  Look for your MyEasyMatch code just under the payment coupon of your statement
    • By phone: Credit card payment can be made by calling Customer Service at 630-946-2961.
    • Through the mail: Use the return envelope that came with your statement to make a payment by check or credit card
    • In person: you can make a payment in your physician’s office or at any Elmhurst Affiliated practice noted above.

·         What is the MyEasyMatch code?

    • The MyEasyMatch code is a number unique to your statement that allows us to identify your specific account and ensure that your payment is posted correctly.

·         How can I help ensure proper posting of my statement payment?

    • Include your account number and invoice number with any payment, including those made electronically by your bank.

·         When is payment of my billing statement expected?

    • Amounts reflected on your statement are expected to be paid in full by the due date shown on the front of your statement.

·         How can I reconcile my insurance company’s Explanation of Benefits (EOB) with my billing statement?

    • A breakdown of your insurance company’s processing and payment of your claims appear with each visit in the Description and Payment sections of your statement.  The insurance company’s reason codes related to their payment activity are shown next to the insurance payment and are explained at the end of your statement.

·         What if I disagree with my insurance company’s processing of my claim?

    • We encourage you to contact your insurance company anytime you have questions as to how your claim was processed, about the patient liability shown or any benefit exclusions (non-covered services).  If your insurance company indicated additional information is needed please contact them to provide that information as soon as possible.

·         How will I know the amount due on my monthly payment plan, the outstanding balance and when it has been paid in full?

    • Your payment plan is shown in the first line of your statement, under the headers, in the Payment Plan Information section.  The total of charges in the payment plan is in the charges column, any payments you made since your last statement are shown in the Payments/Adjustments column and the total balance of your payment plan is in the Patient Balance column.  The amount due on your payment this month is shown in the Statement Summary on the lower right corner of the first page of your statement.  Once your payment plan has been paid in full it will drop off your statement.

·         Can I receive my statements electronically?

    • Elmhurst Memorial Healthcare Affiliated Practices now offer e-statements to our patients who are MyChart users.  Please log into MyChart and sign up.